Privacy policy
Privacy Policy
Safisra respects your privacy and is committed to protecting the personal information you provide when using our website or placing an order.
Information We Collect
When you visit our website, create an order or contact us, we may collect information including:
• Your name.
• Billing and delivery addresses.
• Email address and telephone number.
• Order and transaction information.
• Communications sent to our customer support team.
• Device, browser and website usage information.
How We Use Your Information
We may use your personal information to:
• Process and deliver your orders.
• Provide order confirmations and shipping updates.
• Manage payments, returns, exchanges and refunds.
• Respond to questions or support requests.
• Prevent fraudulent or unauthorised transactions.
• Maintain and improve our website and services.
• Comply with legal and regulatory requirements.
Payments
Payments made through our website or through an invoice sent directly to you are processed securely.
Payment information is kept secure and confidential and is not shared with unrelated third parties.
Service Providers
We may share information with trusted service providers where necessary to operate our store and fulfil orders. These may include Shopify, payment processors, Royal Mail, delivery providers and technical service providers.
These providers may only access the information necessary to perform their services.
Cookies
Our website may use cookies and similar technologies to operate essential website functions, remember customer preferences, analyse website performance and improve the shopping experience.
Data Security
We take reasonable measures to protect personal information from unauthorised access, misuse, disclosure, alteration or loss.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, maintain business and transaction records, and comply with applicable requirements.
Your Rights
Depending on your location, you may have the right to request access to, correction of or deletion of your personal information.
You may also have the right to object to or restrict certain uses of your information.
Third-Party Links
Our website may include links to third-party websites. Safisra is not responsible for the privacy practices or content of external websites.
Policy Updates
We may update this Privacy Policy when our business practices, services or legal obligations change.
Contact Us
For privacy-related questions or requests, contact us at Safisra@outlook.com.