Refund policy
Returns & Exchanges Policy
10-Day UK Return Policy
We have a 10-day UK return policy. You have 10 days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return:
• The item must be unused and in the same condition in which it was received.
• The item must be returned in its original packaging.
• You must provide your receipt or proof of purchase.
• The return must be requested before the item is sent back.
How to Request a Return
To request a return, contact us at Safisra@outlook.com and include your order details and reason for the return.
If your return is accepted, you will need to purchase a return label from your chosen postal service and provide us with the tracking number.
Items returned without contacting us and receiving return approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless an error has occurred on our part.
We strongly recommend using a tracked postal service. Safisra cannot accept responsibility for returned parcels that are lost or not received without valid tracking information.
Exchanges
The fastest way to receive a different item is to return the item you currently have. After the return has been accepted, you can place a separate order for the replacement item.
Damaged, Defective or Incorrect Items
Please inspect your order immediately after delivery.
If an item is damaged, defective or incorrect, contact us immediately at Safisra@outlook.com so we can assess the issue and make it right.
Faulty Abayas
We carefully inspect all abayas before dispatch. If you discover a fault, you may request a return or exchange within 10 working days of receiving your order.
We cannot accept faulty-abaya return or exchange requests submitted after this period.
Non-Returnable Items
We cannot accept returns for:
• Custom, personalised or special-order products.
• Sale or discounted items.
• Gift cards.
• Abayas returned for non-fault-related reasons, due to hygiene considerations.
Gift Sets
Eligible gift sets may be returned or refunded, subject to the conditions of this policy.
Contact Us
For return or exchange questions, contact us at Safisra@outlook.com.
Refund Policy
Refund Inspection
We will notify you after we receive and inspect your returned item. We will then confirm whether your refund has been approved or declined.
Approved Refunds
If your refund is approved, the refund will be issued automatically to your original payment method.
Please allow additional time for your bank or credit card provider to process and display the refund in your account.
Shipping Costs
Original shipping charges and return shipping costs are non-refundable unless an error has occurred on our part.
Sale and Discounted Items
Items purchased during a sale or using a discount code are non-returnable and non-refundable.
Exchanges and store credit will not be provided for discounted items.
Non-Refundable Items
Refunds cannot be issued for:
• Sale or discounted items.
• Gift cards.
• Custom, personalised or special-order products.
• Items returned outside the applicable return period.
• Items that are used, damaged or not returned in their original condition and packaging.
Refused or Rejected Deliveries
If you refuse or reject delivery and the parcel is returned to Safisra, the following conditions apply:
Customs and Return Charges
Any customs fees, duties, return postage or handling charges applied to the returned parcel will be deducted from your refund.
Original Shipping Costs
The original shipping cost paid when placing the order is non-refundable.
Refund Amount
You will only be refunded for eligible returned products, minus any customs, return or handling fees incurred.
Condition of Returned Products
A refund will only be processed after we receive the parcel and confirm that the products are unused and in their original condition.
Contact Us
For refund enquiries, contact us at Safisra@outlook.com.